Servicing and commissioning plans

Whilst we maintain that our units are reliable and are backed up with an unconditional 5-year warranty, water quality and infrequent use are detrimental to efficient operation and can lead to premature problems. Our annual service will check that the equipment functions as it should, that all the essential parts are free from debris, and any parts that are showing early signs of fatigue will be replaced accordingly.

Your dedicated service team:

The members of the Arrow Valves Servicing Team (pictured left to right) are Richard, David, Katie and Ricky. Richard is the Quality and Technical Manager at Arrow Valves and oversees the Servicing Department. David and Ricky are our Service Engineers and have over 5 years’ experience of working on our units on-site. Katie is our Service Co-Ordinator and is your point of contact for organising your service visit.

Workshop Repairs

Occasionally larger repairs or refurbishments may be required on our units, which would be impractical to carry out on-site. Therefore, we can collect the unit from site, complete the repairs in our dedicated Production Facility in Berkhamsted, and return the unit to you for re-installation.

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Annual Service

We pride ourselves on the high standard of all our products and offer robust systems that can stand the test of time. As well as a 5-year warranty, we offer annual service visits, to ensure that our units are performing exactly as they should.

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RPZ Tests

Once installed, all RPZ Valves must be commissioned by an “Accredited Tester”. The RPZ Valve must also be at least annually tested. Arrow Valves has Testers throughout the UK and can offer commissioning and annual testing of RPZ Valves.

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Re-Commissioning

All of our products are manufactured to the highest standard and are factory tested and commissioned before they leave us. We now offer additional on-site commissioning, which is recommended if there is a prolonged period of time between a unit being ordered and switched on for use.

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Register your unit for Annual Servicing today!

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