On Site Troubleshooting
More often than not, there is a quick and easy fix for any faults that occur with our units on site.
We have got a range of troubleshooting tools for the typical problems that could occur, including fault finding charts and how to videos.
Please take a look below, and if you need any more assistance, please contact us.
Watch our Videos
Solenoid Valve Service - BTMIDI & BTHW
Try this if your tank is overflowing - even after you have isolated the power.
Solenoid Strainer Basket Service: BTAB and BTAF
Try this if your tank is running out of water.
Click the model to open our Fault Finding Charts
Still need help? Call us on 01442 823123 for technical assistance, or return to our on site servicing page by clicking here.
Do you need to purchase a spare part? Most of the spare parts are available to buy online easily and securely. Buy them now from our online shop here.